Job Summary

At Veda, we believe that customer success is not just a function—it's a mindset and one of our core values. We're looking for a dedicated and empathetic Customer Support Representative to be the first point of contact for our users. This role involves handling customer queries, providing product guidance, resolving technical issues, and ensuring a high level of customer satisfaction. The ideal candidate will possess strong communication skills, a problem-solving mindset, and a passion for helping others.

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Key Responsibilities:

1. Customer Assistance & Query Resolution

• Serve as the primary contact for customers via phone, email, and chat.
• Assist customers in understanding the products, features, and services.
• Resolve complaints promptly and escalate issues to appropriate teams when necessary.
• Identify patterns in customer queries and share insights with internal teams.

2. Product Support & Troubleshooting

• Provide first-level technical support and guide customers through troubleshooting steps.
• Coordinate with the technical team to resolve complex or unresolved issues.
• Keep customers informed about the status and progress of their concerns.
• Help develop customer support resources such as FAQs and guides.

3. Feedback & Collaboration

• Collect and relay customer feedback to improve product quality and user experience.
• Collaborate with sales, product, and technical teams to resolve recurring issues.
• Deliver actionable insights to help refine services and internal processes.

4. Documentation & Reporting

• Accurately record all customer interactions, inquiries, and resolutions in the CRM system.
• Prepare periodic reports on customer support metrics and service performance.
• Analyze trends in customer issues and recommend solutions for long-term improvement.
• Ensure data integrity and confidentiality in all documentation efforts.

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Requirements

• Bachelor’s degree in(Management or Communications preferred)
• Minimum 2 year of experience in customer service, success, or relationship management roles
• Exceptional verbal and written communication skills
• Strong analytical and problem-solving mindset with attention to detail
• Ability to multitask, prioritize effectively, and adapt in a fast-paced environment
• Enjoys engaging with people and building meaningful relationships
• Curious and open to learning—especially with a steep learning curve!
• Comfortable using Google Workspace tools (Docs, Sheets, Drive)

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Why Join Veda?

At Veda, we’re not just building software—we’re building a better future for education. Our team is driven by purpose, united by values, and committed to helping schools and students succeed.

• A Culture of Growth: We offer learning opportunities that help you grow professionally and personally.
• Your Voice Matters: We value your ideas, feedback, and initiative. You won’t just work here—you’ll help shape how we work.
• Meaningful Impact: Your work will directly support educational institutions across Nepal and beyond.
  And to make your journey even more rewarding, we offer a competitive salary with clear growth opportunities, skill development programs, a supportive and friendly work environment with regular team-building activities—plus free lunch and snacks to keep you energized throughout the day.